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Revenue leakage: unbilled accessorial services

Waiting, extra stop, weekend, ADR — unless they turn from a trip event into an invoice trigger, 3–5% revenue silently leaks.

Dramatic macro: euro coins falling through an open hand — the visual metaphor of revenue leakage.
Dramatic macro: euro coins falling through an open hand — the visual metaphor of revenue leakage.

When a trip completes, the customer is billed the contract rate. But actual accessorials — waiting, extra stops, weekend, ADR, night delivery — stay on the sidelines, unbilled.

Industry case: 67% of EU trucking fleets don’t automate accessorial billing (Bain & Co. Logistics Survey 2024). That category leaks 3–5% of revenue.

Auto-triggered invoicing from trip events

Lognari triggers each accessorial automatically:

AccessorialTriggerAutomated?
DetentionGeofence (appointment + 120 min over)
DemurrageContainer tracking
Extra stopRoute plan vs actual stops
WeekendTrip date (Sat/Sun)
Night deliveryTrip end 20:00-06:00
ADR/hazardousTrip category tag
Fuel surchargeOBD2 consumption + customer contract

Each trigger becomes a line item; auto-pushed to the customer ERP.

Impact by fleet size

Fleet3–5% leakageAutomated capture
100 trucks€150K–€250K/yr92% recapture = €140K–€230K
300 trucks€450K–€750K€420K–€690K
1,000 trucks€1.5M–€2.5M€1.4M–€2.3M

Pilot — 130-truck partial-load fleet

At pilot start: 38 monthly accessorial events on average, only 8 billed (the other 30 forgotten). At pilot end:

  • 36 billings/month (95% capture rate)
  • €18,700/month extra revenue
  • Customer dispute rate 4% (evidence chain enough)

What’s next

If your monthly accessorial billings are under 20% of trip count, the system isn’t there. A 30-day pilot automates all triggers.

Reach out via the contact section — reply within one business day.

Frequently asked

Which accessorials are auto-triggered?
Waiting (detention/demurrage), extra stop, weekend/holiday, ADR/hazardous, night delivery, fuel surcharge (if contracted), ferry, customs accessorials. Each fires off a trip event.
What if the customer disputes?
Geofence + driver confirmation + optional on-site photo evidence chain. Admissible in EU contract law. Pilot fleets see only 4% dispute success rate against them.
Does it need a contract addition?
Yes — Lognari ships an Annex A template. Added to existing framework agreements with 30 days' notice. Standard annex shipped at pilot completion.

Let's talk about your fleet

30-day pilot with concrete loss figures + concrete prevention method.

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SAMPLE SCENARIO
From command screen to field flow

Stop watching the operation. Run it.

From the command screen in the office to the driver's field flow, let's uncover the invisible losses together. In the first call we will analyze, side by side, which losses become visible across your vehicle, route, fuel, border, finance and driver data.